Returns and Refund Policy



Thanks for shopping with HiLands Foods. All products delivered are checked for defects. If your items do have a defect and if you are not entirely happy with your purchase, we are here to help.



1.1 To be eligible for a refund or replacement the goods must have a major problem. This is when an item:


  1. has a problem that would have stopped a person buying the item if they had known about it
  2. is unsafe
  3. is significantly different from the sample and/or description


1.2 If the problem is not major, we will rectify the position or replace the goods within a reasonable time. Alternatively, you can choose to keep the product for a reasonable compensation for a drop in the value of goods.



2.1 Please be mindful of the following:


  1. Please inform HiLands Foods within five (5) days from receipt of goods.
  2. The goods should be in its original packing.
  3. Goods must the ones delivered as per the invoice.
  4. We are not required to return the goods if you have changed your mind.


2.2 Once informed we will initiate a review and inspection of the goods. We will immediately inform you of a solution after inspection. If your return is approved, we will replace the goods or issue credits within five (5) days.



1.1 Shipping costs are not refundable.


If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 61 2 9671 3610

By email:


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